Refund Policy

1. How payments work

Insect Scanner Pro is sold as a weekly or annual subscription through Google Play. Google Play charges you and handles the payment, so refunds also go through Google Play.

We want this policy to be clear before you subscribe.

2. The general rule

Your payment covers the subscription period you chose. A period that has already started is not refunded only because you no longer want to use the app, because Pro was available to you for that whole period.

When you cancel, you are not charged again, and Pro stays active until the end of the period you already paid for.

3. When we review a refund

We don't want to apply this policy unfairly. Contact us and we will review your case if:

• You were charged twice for the same period.
• There was a clear error in the payment.
• You were charged after cancelling on time.
• You paid, but Pro never worked on your account and we couldn't fix it.
• Any other case that the law requires us to handle.

4. How to ask for a refund

1. Google Play: open play.google.com, go to your account's Order history, find the Insect Scanner order and choose Request a refund. Google decides these requests under its own refund policy, and some may be approved automatically.
2. Through us: in the app, open Settings, then Contact us, choose "Billing and subscription", and include the order number from your Google Play receipt (it starts with GPA). You can also email support@meroeai.com.

If a refund is approved, Pro ends for the refunded period, and the money returns to your original payment method according to Google Play's timing.

5. Discounts and partner offers

If you bought with a discount code or a partner discount, a refund covers the amount you actually paid. A refunded discount may not be usable again.

6. Your legal rights

Nothing in this policy limits the rights you have under the consumer protection laws of the country where you live, or under Google Play's own policies.

Contact: support@meroeai.com